Ticket Specialist (Tuscaloosa, AL)

Full Time. Must be available to work a flexible schedule, with varying Monday - Friday hours and a weekend rotation.

Reports to:

Manager of Ticket Operations, Vice President of Operations and Director of Sales and Service

Responsibilities & Job Duties (include, but are not limited to):

  • Provide best-in-class customer service to our Tickets For Less customers and marketplace customers (StubHub, Vivid Seats, SeatGeek, etc.)
  • Utilize internal and external technology to process and fulfill orders
  • Work with marketplace representatives at StubHub, Vivid Seats, SeatGeek and others to manage issues on Tickets For Less orders
  • Aid in the process of inventory management
  • Work in the Point of Sale to input new and renewed ticketing inventory
  • Communicate active promotions and discounts to Tickets For Less customers
  • Work collaboratively with other team members to achieve department goals
  • Generate revenue through customer sales conversations
  • Assist in managing any on-site events locally or nationally. These may include buy are not limited to: Big 12 Tournament, NCAA Tournament, Bowl Games, Super Bowl, Masters or any other big event.

Qualifications:

  • Bachelor’s degree in a related field preferred
  • Must have a passion for sports
  • Retail, travel, event or sports experience considered a plus
  • Excellent communication skills, including verbal & written
  • Self-motivation, attention to detail, and strong organizational skills required
  • Must be able to work independently and as part of a team in a group setting
  • Strong ability to multi-task
  • Must be available to work under pressure in a fast-paced environment
  • Must have an eye for detail

Benefits:

  • Competitive Salary
  • 401k with Company Match
  • Paid Time Off
  • Medical/Dental/Vision Insurance
  • Life Insurance
  • $1,000 Employee Ticket Credit
  • Casual dress code

Please send resume with cover letter by email to careers@ticketsforless.com