FAQs
 

Why did I have to change my login and password?

Tickets For Less recently updated its website with a new checkout process. This new checkout offers a lot of improved features but requires all Tickets For Less website users to create a new login and password to access the checkout. Please visit this page for more information about the new features. If you want to change your password, you may do so at any time by clicking the this link.

How will I get my tickets?

There are three methods through which you can get your ticket(s):

E-Ticket Download

If you purchased e-tickets, they can be accessed and downloaded from your ticketsforless.com account. In most cases, you may download your tickets within minutes of your purchase.

Shipping

If you choose to have your ticket(s) shipped, they will be delivered to the shipping address associated with your purchase for only $10. You may track your ticket(s) shipping status from the "Orders" page in you ticketsforless.com account.

Local Pick Up

You may choose to pick your tickets up at one of our two locations. We currently have a store at Oak Park Mall and in the Central Bank of the Midwest at 7960 West 135th Street. If you choose this option, a Tickets For Less representative will contact you to set up a time to pick up your ticket(s).

I selected E-Ticket as my shipping option, but haven't received the tickets. Why not? 

E-Tickets (Electronic Tickets) are NOT always instant download tickets. E-tickets will be sent to you once the order has been received and processed. In some cases E-Tickets are not immediately sent due to the venue or performer not releasing the tickets (this may happen when purchasing well in advance of the event). If this is the case with your tickets you will be sent an expected e-ticket download date which you can find in the my orders section after logging into your account on site. You will also receive and e-mail when the tickets become available for download.

What are our hours?

By Phone (913-685-3322)

Monday8:30AM–9PM
Tuesday8:30AM–9PM
Wednesday8:30AM–9PM
Thursday8:30AM–9PM
Friday8:30AM–9PM
Saturday8:30AM–9PM
Sunday8:30AM–6PM
Tickets For Less Headquarters

Monday8:30AM–6PM
Tuesday8:30AM–6PM
Wednesday8:30AM–6PM
Thursday8:30AM–6PM
Friday8:30AM–6PM
Saturday8:30AM–4PM
Sunday8:30AM–2PM
Store Location at Oak Park Mall

Monday10AM–9PM
Tuesday10AM–9PM
Wednesday10AM–9PM
Thursday10AM–9PM
Friday10AM–9PM
Saturday10AM–9PM
Sunday11AM–6PM

How do I know my tickets are legitimate?

Tickets For Less has an A+ rating with the Better Business Bureau. We only obtain tickets from secure and trusted sources. Tickets For Less guarantees all tickets purchased on ticketsforless.com.

Will my seats be next to each other?

Yes. Unless otherwise noted, all seats are side-by-side.

Your website is showing 3 available seats but I can't select 2. Why not?

We can't sell any quantity that leaves just a single ticket left. You can only buy the quantities that appear in the drop-down option.

Can I ship to a P.O. Box?

Tickets For Less uses FedEx to ship tickets and, unfortunately, does not deliver to P.O. Boxes at this time.

I want to have these tickets shipped to somewhere besides my home, can I do that?

Yes, but in order for us to protect our customers and Tickets For Less from credit card fraud, we prefer to ship all tickets to the billing address on file with the credit card company. However, if we must send tickets to somewhere other than your billing address, like your office or hotel, we may require customers to fill out a Credit Card Authorization Form. By signing this form, Tickets For Less is released from any liability associated with the shipment and allows the customer to ship the tickets anywhere they want.

My FedEx shipment contained printed E-tickets; why were they shipped via FedEx rather than e-mailed?

If tickets are able to be emailed, there will be an "E-Ticket" option available. If you did not see that option, and you received printed E-Tickets, then we did not have the original PDF file in order to email those tickets to you. Rest assured, printed E-tickets are valid for entry and are fully covered by our 200% Customer Guarantee.

Why do I need to fill out a Credit Card Authorization Form?

A Credit Card Authorization form may be necessary for a few different reasons. Below is a non-exhaustive list as to why one would be required.

• The tickets are shipping to a location other than the billing address.
• The order is over a certain dollar figure.
• The billing address has been incorrectly entered.
• The billing address is not recognized by our credit card processor.

Why am I being asked to provide copies of my credit card and government issued photo ID? Is this safe?

We may require copies of these documents to ensure that the credit card holder is in fact authorizing the transaction. Tickets For Less is fully committed to protecting customer's privacy and does not share any of this information with anyone.