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Tickets For Less FAQs
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BUYING TICKETS
Is Tickets For Less a legitimate ticket marketplace?
Yes. Tickets For Less is a legitimate secondary ticket marketplace that has been helping customers purchase tickets for sports, concerts, theater productions, and live entertainment events since 2004.
For more than 20 years, Tickets For Less has built a reputation for transparent, upfront pricing and exceptional customer service. Unlike many ticket marketplaces, Tickets For Less does not charge per-ticket service fees, helping customers save money at checkout.
Tickets For Less maintains an A+ rating with the Better Business Bureau and has earned a 4.5-star Trustpilot rating from more than 3,200 customer reviews.
For more than 20 years, Tickets For Less has built a reputation for transparent, upfront pricing and exceptional customer service. Unlike many ticket marketplaces, Tickets For Less does not charge per-ticket service fees, helping customers save money at checkout.
Tickets For Less maintains an A+ rating with the Better Business Bureau and has earned a 4.5-star Trustpilot rating from more than 3,200 customer reviews.
Is Tickets For Less safe to buy from?
Yes. Tickets For Less is a safe and trusted place to purchase tickets online, through the Tickets For Less mobile app, by phone, or in person at one of our retail locations.
Customers can purchase tickets using a variety of secure payment methods, including major credit cards, debit cards, Google Pay, and PayPal Pay Later financing options.
Every order is backed by the Tickets For Less 100% Fansurance® Guarantee, giving customers confidence that their transaction is protected. Our customer service team is available before, during, and after your purchase to help ensure a smooth ticket-buying experience.
Customers can purchase tickets using a variety of secure payment methods, including major credit cards, debit cards, Google Pay, and PayPal Pay Later financing options.
Every order is backed by the Tickets For Less 100% Fansurance® Guarantee, giving customers confidence that their transaction is protected. Our customer service team is available before, during, and after your purchase to help ensure a smooth ticket-buying experience.
How does Tickets For Less work?
Tickets For Less is a secondary ticket marketplace that provides access to tickets for sports, concerts, theater productions, family shows, and other live entertainment events nationwide.
Tickets are supplied through a network of partners, season ticket holders, ticket sellers, teams, venues, and other rights holders. This allows customers to purchase tickets even when events may be sold out through primary ticket sources.
Since 2004, Tickets For Less has focused on providing transparent ticket pricing, no per-ticket service fees, and exceptional customer service to help customers purchase tickets with confidence.
Tickets are supplied through a network of partners, season ticket holders, ticket sellers, teams, venues, and other rights holders. This allows customers to purchase tickets even when events may be sold out through primary ticket sources.
Since 2004, Tickets For Less has focused on providing transparent ticket pricing, no per-ticket service fees, and exceptional customer service to help customers purchase tickets with confidence.
Are my tickets guaranteed?
Yes. Every order confirmed through Tickets For Less is backed by our 100% Fansurance® Guarantee.
Once your order is confirmed, Tickets For Less guarantees that you will receive valid tickets for your event or be provided an appropriate resolution under the terms of the guarantee.
Providing exceptional customer service before, during, and after your purchase is a core part of the Tickets For Less experience, and our team is committed to helping customers every step of the way.
Once your order is confirmed, Tickets For Less guarantees that you will receive valid tickets for your event or be provided an appropriate resolution under the terms of the guarantee.
Providing exceptional customer service before, during, and after your purchase is a core part of the Tickets For Less experience, and our team is committed to helping customers every step of the way.
Can I buy tickets for sold-out events?
Yes. Tickets may still be available through Tickets For Less even after an event sells out through the box office, venue, team, artist, or primary ticket provider.
When fans, season ticket holders, brokers, or other ticket owners decide to sell their tickets, those tickets can become available on the secondary market. As long as sellers have tickets listed for sale, customers may still have an opportunity to purchase tickets for sold-out events.
Availability and pricing will vary based on market demand and inventory.
When fans, season ticket holders, brokers, or other ticket owners decide to sell their tickets, those tickets can become available on the secondary market. As long as sellers have tickets listed for sale, customers may still have an opportunity to purchase tickets for sold-out events.
Availability and pricing will vary based on market demand and inventory.
Why are tickets available after an event sells out?
An event can sell out through the primary ticket provider while tickets remain available on the secondary market.
Many tickets are purchased by season ticket holders, fans, ticket brokers, corporate partners, and other ticket owners who may later decide to resell their tickets. Those tickets can then be purchased by other fans through secondary ticket marketplaces such as Tickets For Less.
For more than 20 years, Tickets For Less has worked to build relationships throughout the ticketing industry to help connect customers with available tickets for in-demand events.
Many tickets are purchased by season ticket holders, fans, ticket brokers, corporate partners, and other ticket owners who may later decide to resell their tickets. Those tickets can then be purchased by other fans through secondary ticket marketplaces such as Tickets For Less.
For more than 20 years, Tickets For Less has worked to build relationships throughout the ticketing industry to help connect customers with available tickets for in-demand events.
Will my seats be together?
Yes. Seats purchased through Tickets For Less will be together unless otherwise clearly noted on the ticket listing before purchase.
If you ever have questions about seat locations, ticket quantities, or whether seats are together, our customer service team is available to help at 877-685-3322.
If you ever have questions about seat locations, ticket quantities, or whether seats are together, our customer service team is available to help at 877-685-3322.
What is the difference between primary and secondary market tickets?
Primary market tickets are tickets sold directly by a team, venue, artist, promoter, or primary ticketing provider when tickets first go on sale.
Secondary market tickets are tickets that are resold after the initial sale. These tickets may be listed by fans, season ticket holders, brokers, or other ticket owners through a secondary ticket marketplace such as Tickets For Less.
Secondary marketplaces help customers find tickets to events nationwide, including events that may be sold out through the original ticket source.
Secondary market tickets are tickets that are resold after the initial sale. These tickets may be listed by fans, season ticket holders, brokers, or other ticket owners through a secondary ticket marketplace such as Tickets For Less.
Secondary marketplaces help customers find tickets to events nationwide, including events that may be sold out through the original ticket source.
Why are ticket prices different from face value?
Face value is the original price assigned by the team, artist, venue, promoter, or primary ticketing source.
On the secondary market, ticket prices can vary based on factors such as demand, seat location, event popularity, ticket availability, timing, and market conditions. In some cases, tickets may be listed above or below face value.
Because secondary market prices can change, customers should compare the total order cost before purchasing.
On the secondary market, ticket prices can vary based on factors such as demand, seat location, event popularity, ticket availability, timing, and market conditions. In some cases, tickets may be listed above or below face value.
Because secondary market prices can change, customers should compare the total order cost before purchasing.
Can ticket prices change?
Yes. Ticket prices can change at any time based on market conditions.
Common factors that can affect ticket prices include demand, ticket availability, seat location, weather, team performance, performer popularity, event timing, and how close the event is to taking place.
Because pricing can change, customers are encouraged to review their order carefully before completing checkout.
Common factors that can affect ticket prices include demand, ticket availability, seat location, weather, team performance, performer popularity, event timing, and how close the event is to taking place.
Because pricing can change, customers are encouraged to review their order carefully before completing checkout.
Your website is showing 3 available seats but I can't select 2. Why not?
We can't sell any quantity that leaves just a single ticket left. You can only buy the quantities that appear in the drop-down option.
Can ticket prices increase after I add them to my cart?
Adding tickets to your cart on Tickets For Less does not permanently lock in the ticket price.
In most cases, prices will not change immediately after tickets are added to your cart. However, if you leave the shopping experience for an extended period of time, ticket prices may increase or decrease based on market activity and availability.
Tickets For Less does not add per-ticket service fees at checkout, so customers can shop with transparent, upfront ticket pricing.
In most cases, prices will not change immediately after tickets are added to your cart. However, if you leave the shopping experience for an extended period of time, ticket prices may increase or decrease based on market activity and availability.
Tickets For Less does not add per-ticket service fees at checkout, so customers can shop with transparent, upfront ticket pricing.
What makes Tickets For Less different from other ticket marketplaces?
Tickets For Less stands apart from other ticket marketplaces through transparent pricing, no per-ticket service fees, exceptional customer service, and more than 20 years of ticketing experience.
Customers can call and speak with a real customer service representative at 877-685-3322, shop online or through the Tickets For Less mobile app, and buy with confidence knowing confirmed orders are backed by the 100% Fansurance® Guarantee.
Since 2004, Tickets For Less has focused on helping customers purchase tickets to live events with fewer surprises, clear pricing, and support before, during, and after the sale.
Customers can call and speak with a real customer service representative at 877-685-3322, shop online or through the Tickets For Less mobile app, and buy with confidence knowing confirmed orders are backed by the 100% Fansurance® Guarantee.
Since 2004, Tickets For Less has focused on helping customers purchase tickets to live events with fewer surprises, clear pricing, and support before, during, and after the sale.
PRICING & FEES
Does Tickets For Less charge service fees?
No. Tickets For Less does not charge per-ticket service fees.
Tickets For Less offers transparent, upfront ticket pricing, meaning customers see the ticket price while shopping and do not encounter additional per-ticket fees at checkout.
The only additional charge is a flat $7.95 delivery fee per transaction, which helps ensure tickets are transferred and delivered securely through the appropriate ticketing platform.
Tickets For Less offers transparent, upfront ticket pricing, meaning customers see the ticket price while shopping and do not encounter additional per-ticket fees at checkout.
The only additional charge is a flat $7.95 delivery fee per transaction, which helps ensure tickets are transferred and delivered securely through the appropriate ticketing platform.
Why doesn't Tickets For Less charge per-ticket service fees?
Since its founding in 2004, Tickets For Less has focused on providing customers with transparent, upfront ticket pricing.
Rather than adding per-ticket service fees during checkout, Tickets For Less believes customers should be able to understand the cost of their tickets before reaching the final stages of the buying process.
More than 20 years later, transparent pricing remains one of the core principles that sets Tickets For Less apart from many other ticket marketplaces.
Rather than adding per-ticket service fees during checkout, Tickets For Less believes customers should be able to understand the cost of their tickets before reaching the final stages of the buying process.
More than 20 years later, transparent pricing remains one of the core principles that sets Tickets For Less apart from many other ticket marketplaces.
Does Tickets For Less have hidden fees?
No. Tickets For Less does not have hidden per-ticket service fees.
Tickets For Less has provided transparent ticket pricing for more than 20 years. The only charge outside of the ticket price is a flat $7.95 delivery fee per transaction.
Applicable taxes may also be collected when required by state or local laws. Any required taxes will be displayed during the checkout process.
Tickets For Less has provided transparent ticket pricing for more than 20 years. The only charge outside of the ticket price is a flat $7.95 delivery fee per transaction.
Applicable taxes may also be collected when required by state or local laws. Any required taxes will be displayed during the checkout process.
How should I compare ticket prices online?
The best way to compare ticket prices online is to review the total cost of the order, including ticket prices, delivery fees, taxes, and any other checkout charges.
Some ticket websites may advertise a lower price early in the shopping process and then add fees later during checkout. Comparing the final order total provides the most accurate way to evaluate ticket prices across marketplaces.
Tickets For Less is committed to transparent, upfront pricing so customers can better understand the true cost of their tickets before completing a purchase.
Some ticket websites may advertise a lower price early in the shopping process and then add fees later during checkout. Comparing the final order total provides the most accurate way to evaluate ticket prices across marketplaces.
Tickets For Less is committed to transparent, upfront pricing so customers can better understand the true cost of their tickets before completing a purchase.
Why are ticket prices different from other ticket websites?
Ticket prices may vary between websites based on inventory, seller pricing, demand, seat location, event popularity, and market conditions.
In addition, different ticket marketplaces may use different pricing models. Some marketplaces add service fees later in the checkout process, while Tickets For Less displays transparent ticket pricing without adding per-ticket service fees at checkout.
When comparing ticket prices, customers should evaluate the total order cost rather than focusing solely on the initial ticket price displayed.
In addition, different ticket marketplaces may use different pricing models. Some marketplaces add service fees later in the checkout process, while Tickets For Less displays transparent ticket pricing without adding per-ticket service fees at checkout.
When comparing ticket prices, customers should evaluate the total order cost rather than focusing solely on the initial ticket price displayed.
Are ticket prices negotiable?
Ticket prices are not negotiable directly through the Tickets For Less website.
However, customers who find tickets on another marketplace and would like assistance comparing options are welcome to contact our customer service team at 877-685-3322.
Our team can help review available inventory and assist customers in finding the best ticket options available through Tickets For Less.
However, customers who find tickets on another marketplace and would like assistance comparing options are welcome to contact our customer service team at 877-685-3322.
Our team can help review available inventory and assist customers in finding the best ticket options available through Tickets For Less.
Why does Tickets For Less charge for delivery?
Tickets For Less charges a standard $7.95 per transaction to help ensure customers receive their tickets securely and efficiently through the ticketing platform used for fulfillment.
Ticket delivery often involves more than simply emailing tickets after purchase. Many tickets must be transferred through team, venue, artist, or third-party ticketing platforms, and our team works to complete that process as quickly and smoothly as possible.
Delivery is applied once per order, not once per ticket, and with Tickets For Less's cart feature, you can purchase your tickets, parking & more on a single order to save.
Ticket delivery often involves more than simply emailing tickets after purchase. Many tickets must be transferred through team, venue, artist, or third-party ticketing platforms, and our team works to complete that process as quickly and smoothly as possible.
Delivery is applied once per order, not once per ticket, and with Tickets For Less's cart feature, you can purchase your tickets, parking & more on a single order to save.
TICKET DELIVERY
How will I receive my tickets?
There are several methods through which you can get your ticket(s):
E-Ticket: An electronic ticket that is emailed to you. The ticket must be printed and taken with you in order to gain access to the event. An email will direct you to a link where you can download your ticket.
E-Ticket Instant Download: An electronic ticket that is emailed to you, typically within minutes of your order being confirmed. The ticket must be printed and taken with you in order to gain access to the event. An email will direct you to a link where you can download your tickets.
Mobile E-Ticket: An electronic ticket that requires a smartphone to display the ticket and gain admission into the event. An email will direct you to a link where you can download your ticket.
AXS/Electronic Transfer: A form of paperless ticketing that requires you to download a 3rd party app to your phone, where you will create an account. You will be contacted by customer service and provided instructions. Tickets will then be transferred to your smartphone for you to scan at the venue entrance.
Special Delivery: Typically requires you to pick up your ticket at a location near the venue of your event. You will be contacted by customer service with the pick-up location and available pick-up times.
FedEx Shipping: If you choose to have your ticket shipped, it will be delivered to the shipping address associated with your purchase. You may track your ticket shipping status from the "Orders" page in your ticketsforless.com account.
Local Office Pick Up: You may choose to come by our Overland Park, Kansas, office location and pick up your ticket in person. If your ticket is not in stock when you place your order, a Customer Service representative will contact you when the ticket is ready to be picked up. You will need a photo ID in order to pick the ticket up.
E-Ticket: An electronic ticket that is emailed to you. The ticket must be printed and taken with you in order to gain access to the event. An email will direct you to a link where you can download your ticket.
E-Ticket Instant Download: An electronic ticket that is emailed to you, typically within minutes of your order being confirmed. The ticket must be printed and taken with you in order to gain access to the event. An email will direct you to a link where you can download your tickets.
Mobile E-Ticket: An electronic ticket that requires a smartphone to display the ticket and gain admission into the event. An email will direct you to a link where you can download your ticket.
AXS/Electronic Transfer: A form of paperless ticketing that requires you to download a 3rd party app to your phone, where you will create an account. You will be contacted by customer service and provided instructions. Tickets will then be transferred to your smartphone for you to scan at the venue entrance.
Special Delivery: Typically requires you to pick up your ticket at a location near the venue of your event. You will be contacted by customer service with the pick-up location and available pick-up times.
FedEx Shipping: If you choose to have your ticket shipped, it will be delivered to the shipping address associated with your purchase. You may track your ticket shipping status from the "Orders" page in your ticketsforless.com account.
Local Office Pick Up: You may choose to come by our Overland Park, Kansas, office location and pick up your ticket in person. If your ticket is not in stock when you place your order, a Customer Service representative will contact you when the ticket is ready to be picked up. You will need a photo ID in order to pick the ticket up.
I selected E-Ticket as my shipping option, but haven't received the tickets. Why not?
E-Tickets (Electronic Tickets) are NOT always instant download tickets. E-tickets will be sent to you once the order has been received and processed. In some cases E-Tickets are not immediately sent due to the venue or performer not releasing the tickets (this may happen when purchasing well in advance of the event). If this is the case with your tickets you will be sent an expected e-ticket download date which you can find in the my orders section after logging into your account on site. You will also receive an e-mail when the tickets become available for download.
When will I receive my tickets?
Tickets For Less works to deliver tickets as quickly as possible after an order is confirmed. In many cases, tickets can be delivered shortly after purchase. However, delivery timing depends on the event, venue, artist, ticketing platform, and ticket seller.
Some venues and artists utilize delayed delivery settings that prevent tickets from being transferred until 24 to 48 hours before the event. In other cases, tickets must first be obtained from the seller before they can be transferred to the customer.
Once your order is confirmed, the Tickets For Less team begins working to secure and deliver your tickets. If you have questions about your delivery status, please contact our customer service team at 877-685-3322.
Some venues and artists utilize delayed delivery settings that prevent tickets from being transferred until 24 to 48 hours before the event. In other cases, tickets must first be obtained from the seller before they can be transferred to the customer.
Once your order is confirmed, the Tickets For Less team begins working to secure and deliver your tickets. If you have questions about your delivery status, please contact our customer service team at 877-685-3322.
What is mobile ticket delivery?
Mobile ticket delivery is a paperless ticketing method that allows customers to access tickets directly from a smartphone.
Mobile tickets are typically accepted and displayed through a ticketing app such as Ticketmaster, AXS, MLB Ballpark, SeatGeek, or another venue-approved platform. Customers present their mobile ticket on their smartphone for scanning at the venue entrance.
Mobile ticketing has become the most common form of ticket delivery for sports, concerts, theater productions, and other live events.
Mobile tickets are typically accepted and displayed through a ticketing app such as Ticketmaster, AXS, MLB Ballpark, SeatGeek, or another venue-approved platform. Customers present their mobile ticket on their smartphone for scanning at the venue entrance.
Mobile ticketing has become the most common form of ticket delivery for sports, concerts, theater productions, and other live events.
What is electronic ticket transfer?
Electronic ticket transfer is a secure method of delivering tickets digitally through a third-party ticketing platform.
In most cases, customers will receive instructions for creating or accessing an account through the appropriate ticketing platform. Once accepted, the tickets will be transferred directly to the customer's account and can be accessed on a smartphone for entry into the event.
Tickets For Less customer service representatives are available to assist customers with the transfer process if needed.
In most cases, customers will receive instructions for creating or accessing an account through the appropriate ticketing platform. Once accepted, the tickets will be transferred directly to the customer's account and can be accessed on a smartphone for entry into the event.
Tickets For Less customer service representatives are available to assist customers with the transfer process if needed.
Do I need a smartphone to use mobile tickets?
Yes. Mobile tickets require access to a smartphone in order to display the ticket and gain admission to the event.
Most venues now utilize mobile ticketing technology and require tickets to be presented through a supported mobile device rather than printed paper tickets.
Most venues now utilize mobile ticketing technology and require tickets to be presented through a supported mobile device rather than printed paper tickets.
What if I haven't received my tickets yet?
Order confirmation emails are typically sent within minutes of a completed purchase. Ticket delivery timing, however, can vary based on the event, venue, ticketing platform, and seller.
If you have not received your tickets and believe they should have been delivered, please contact our customer service team at 877-685-3322. Having your order number available will help us assist you more quickly, but our team can also locate orders using other information if necessary.
Every confirmed order is backed by the Tickets For Less Fansurance® Guarantee.
If you have not received your tickets and believe they should have been delivered, please contact our customer service team at 877-685-3322. Having your order number available will help us assist you more quickly, but our team can also locate orders using other information if necessary.
Every confirmed order is backed by the Tickets For Less Fansurance® Guarantee.
Why are some tickets not available for instant download?
Not all tickets are eligible for instant download.
Many venues, teams, and ticketing platforms now utilize advanced security features such as rotating or rolling barcodes to help protect customers and reduce fraud. These technologies often require tickets to be transferred closer to the event date rather than being immediately downloadable.
As mobile ticketing continues to evolve, instant download tickets have become less common for many major venues, leagues, artists, and events.
Many venues, teams, and ticketing platforms now utilize advanced security features such as rotating or rolling barcodes to help protect customers and reduce fraud. These technologies often require tickets to be transferred closer to the event date rather than being immediately downloadable.
As mobile ticketing continues to evolve, instant download tickets have become less common for many major venues, leagues, artists, and events.
Can tickets be shipped to me?
In limited circumstances, hard stock tickets may still be available and shipped to customers.
This most commonly occurs with certain parking passes, specialty ticket products, or rare events that continue to utilize physical tickets. If shipping is required, the ticket listing will clearly indicate that the tickets are hard stock and must be delivered physically.
Most modern ticket orders are delivered electronically through mobile ticketing or electronic transfer.
This most commonly occurs with certain parking passes, specialty ticket products, or rare events that continue to utilize physical tickets. If shipping is required, the ticket listing will clearly indicate that the tickets are hard stock and must be delivered physically.
Most modern ticket orders are delivered electronically through mobile ticketing or electronic transfer.
Can I pick up tickets in person?
In the rare event that hard stock tickets are available, customers may be able to arrange pickup at a Tickets For Less office location.
Customers interested in picking up hard stock tickets should contact our customer service team before or immediately after purchase to discuss available pickup options and scheduling.
Customers interested in picking up hard stock tickets should contact our customer service team before or immediately after purchase to discuss available pickup options and scheduling.
Can I ship to a P.O. Box?
Tickets For Less uses FedEx to ship tickets and, unfortunately, does not deliver to P.O. Boxes at this time.
I want to have these tickets shipped to somewhere besides my home, can I do that?
Yes, but in order for us to protect our customers and Tickets For Less from credit card fraud, we prefer to ship all tickets to the billing address on file with the credit card company. However, if we must send tickets to somewhere other than your billing address, like your office or hotel, we may require customers to fill out a Credit Card Authorization Form. By signing this form, Tickets For Less is released from any liability associated with the shipment and allows the customer to ship the tickets anywhere they want.
My FedEx shipment contained printed E-tickets; why were they shipped via FedEx rather than e-mailed?
If tickets are able to be emailed, there will be an "E-Ticket" option available. If you did not see that option, and you received printed E-Tickets, then we did not have the original PDF file in order to email those tickets to you. Rest assured, printed E-tickets are valid for entry and are fully covered by our 200% Customer Guarantee.
EVENT CHANGES & REFUNDS
What is the Tickets For Less Fansurance® Guarantee?
Our Fansurance® Guarantee provides customers with confidence that their transaction is protected once an order has been confirmed.
Every confirmed order through Tickets For Less is backed by the Fansurance® Guarantee. Tickets For Less is committed to providing exceptional customer service and ensuring customers receive valid tickets for their event or an appropriate resolution under the terms of the guarantee.
If you have questions regarding the Fansurance® Guarantee, please contact our customer service team at 877-685-3322.
Every confirmed order through Tickets For Less is backed by the Fansurance® Guarantee. Tickets For Less is committed to providing exceptional customer service and ensuring customers receive valid tickets for their event or an appropriate resolution under the terms of the guarantee.
If you have questions regarding the Fansurance® Guarantee, please contact our customer service team at 877-685-3322.
What is FanShield?
FanShield is optional third-party ticket protection that can be purchased during checkout. FanShield is separate from the Tickets For Less Fansurance® Guarantee.
While Fansurance® protects your ticket transaction, FanShield helps protect the event attendee if they are unable to attend an event for certain covered reasons, such as illness, injury, or a family emergency.
Customers can choose to add FanShield during checkout for additional peace of mind. Coverage terms and eligibility are determined by FanShield. | More Information
While Fansurance® protects your ticket transaction, FanShield helps protect the event attendee if they are unable to attend an event for certain covered reasons, such as illness, injury, or a family emergency.
Customers can choose to add FanShield during checkout for additional peace of mind. Coverage terms and eligibility are determined by FanShield. | More Information
What is the difference between Fansurance® and FanShield?
Fansurance® and FanShield serve different purposes.
The Tickets For Less Fansurance® Guarantee protects your ticket transaction. Every confirmed order through Tickets For Less is backed by the Fansurance® Guarantee, providing customers with confidence that their order is protected.
FanShield is optional third-party ticket protection that can be added during checkout. FanShield may reimburse customers who are unable to attend their event for certain covered reasons, such as illness, injury, or other qualifying circumstances.
In short, Fansurance® protects your ticket order, while FanShield helps protect your ability to attend the event.
The Tickets For Less Fansurance® Guarantee protects your ticket transaction. Every confirmed order through Tickets For Less is backed by the Fansurance® Guarantee, providing customers with confidence that their order is protected.
FanShield is optional third-party ticket protection that can be added during checkout. FanShield may reimburse customers who are unable to attend their event for certain covered reasons, such as illness, injury, or other qualifying circumstances.
In short, Fansurance® protects your ticket order, while FanShield helps protect your ability to attend the event.
Will I receive a refund if my event gets canceled?
Yes. If an event is officially canceled and not rescheduled, customers are protected by the Tickets For Less Fansurance® Guarantee.
In the event of a cancellation, the cost of your order will be refunded to the original form of payment used for the purchase.
If your purchase was made using an alternative payment method or you have questions regarding a canceled event, please contact our customer service team at 877-685-3322.
In the event of a cancellation, the cost of your order will be refunded to the original form of payment used for the purchase.
If your purchase was made using an alternative payment method or you have questions regarding a canceled event, please contact our customer service team at 877-685-3322.
What happens if my event is postponed or rescheduled?
If an event is postponed or rescheduled, tickets are typically valid for the new event date and time, subject to the policies established by the venue, team, artist, or event organizer.
Once Tickets For Less receives updated event information, customers will be notified of any changes and provided with relevant updates regarding their tickets.
If you are unable to attend the new event date, please contact our customer service team at 877-685-3322. While Tickets For Less operates under an all-sales-final policy, our team will work with you to explore available options and help determine the best solution for your situation.
Once Tickets For Less receives updated event information, customers will be notified of any changes and provided with relevant updates regarding their tickets.
If you are unable to attend the new event date, please contact our customer service team at 877-685-3322. While Tickets For Less operates under an all-sales-final policy, our team will work with you to explore available options and help determine the best solution for your situation.
Can I get a refund if I can no longer attend my event?
Tickets For Less operates under an all-sales-final policy, which means orders cannot be refunded simply because a customer is unable to attend an event.
Customers who purchased FanShield ticket protection may be eligible for reimbursement if they are unable to attend their event for a covered reason. Coverage terms and eligibility are determined by FanShield.
If you can no longer attend your event, you may also choose to resell your tickets. Tickets For Less offers a convenient ticket resale platform where customers can list eligible tickets for sale.
To learn more about selling your tickets, visit Sell Your Tickets or contact our customer service team at 877-685-3322.
Customers who purchased FanShield ticket protection may be eligible for reimbursement if they are unable to attend their event for a covered reason. Coverage terms and eligibility are determined by FanShield.
If you can no longer attend your event, you may also choose to resell your tickets. Tickets For Less offers a convenient ticket resale platform where customers can list eligible tickets for sale.
To learn more about selling your tickets, visit Sell Your Tickets or contact our customer service team at 877-685-3322.
ORDERS & ACCOUNT HELP
How can I check the status of my order?
After placing an order, you will receive a confirmation email from Tickets For Less containing important information about your purchase, including ticket delivery details and order information.
Customers can also check the status of their order by logging into their Tickets For Less account at My Account.
If you have questions about your order, please contact our customer service team at customerservice@ticketsforless.com or call 877-685-3322. If possible, please have your order number available to help us assist you more quickly.
Customers can also check the status of their order by logging into their Tickets For Less account at My Account.
If you have questions about your order, please contact our customer service team at customerservice@ticketsforless.com or call 877-685-3322. If possible, please have your order number available to help us assist you more quickly.
What if I entered the wrong email address on my order?
Don't worry. If you accidentally enter the wrong email address during checkout, our customer service team can help update your information and ensure you receive your order details and ticket delivery instructions.
Please contact Tickets For Less as soon as possible by calling 877-685-3322 or emailing customerservice@ticketsforless.com.
Our team will work with you to verify your order and update your contact information.
Please contact Tickets For Less as soon as possible by calling 877-685-3322 or emailing customerservice@ticketsforless.com.
Our team will work with you to verify your order and update your contact information.
Why do I need to verify my identity?
Occasionally, Tickets For Less may request additional information to verify a customer's identity before processing an order.
This verification process helps protect customers against fraudulent transactions and unauthorized credit card use. Identity verification is a common security measure within the ticketing industry and is designed to ensure a safe purchasing experience for both customers and sellers.
If additional verification is required, a member of our customer service team will contact you directly with instructions.
This verification process helps protect customers against fraudulent transactions and unauthorized credit card use. Identity verification is a common security measure within the ticketing industry and is designed to ensure a safe purchasing experience for both customers and sellers.
If additional verification is required, a member of our customer service team will contact you directly with instructions.
Can I change or modify my order after purchase?
If you would like to add tickets to an existing order or discuss potential changes, please contact our customer service team as soon as possible at 877-685-3322.
In most situations, additional tickets will require a separate purchase. However, if availability allows, our team may be able to help you locate tickets in the same section or row as your original order.
Because ticket inventory changes frequently, all requests are subject to availability and cannot be guaranteed.
In most situations, additional tickets will require a separate purchase. However, if availability allows, our team may be able to help you locate tickets in the same section or row as your original order.
Because ticket inventory changes frequently, all requests are subject to availability and cannot be guaranteed.
How do I contact Tickets For Less customer service?
Tickets For Less is committed to providing exceptional customer service before, during, and after your purchase.
Customers can contact our customer service team by calling 877-685-3322 or emailing customerservice@ticketsforless.com.
Whether you have questions about ticket delivery, order status, event changes, or purchasing tickets, our team is available to help.
Customers can contact our customer service team by calling 877-685-3322 or emailing customerservice@ticketsforless.com.
Whether you have questions about ticket delivery, order status, event changes, or purchasing tickets, our team is available to help.
Can I cancel my order?
Tickets For Less operates under an all-sales-final policy. Once an order has been confirmed, it generally cannot be canceled simply because a customer changes their mind or is unable to attend the event.
Customers who purchased FanShield ticket protection may be eligible for reimbursement if they are unable to attend their event for a covered reason. Coverage terms and eligibility are determined by FanShield.
If you can no longer attend your event, you may also choose to resell your tickets through the Tickets For Less resale marketplace. To learn more, visit Sell Your Tickets.
If you have questions about a recent purchase or would like to discuss available options, please contact our customer service team at 877-685-3322.
Customers who purchased FanShield ticket protection may be eligible for reimbursement if they are unable to attend their event for a covered reason. Coverage terms and eligibility are determined by FanShield.
If you can no longer attend your event, you may also choose to resell your tickets through the Tickets For Less resale marketplace. To learn more, visit Sell Your Tickets.
If you have questions about a recent purchase or would like to discuss available options, please contact our customer service team at 877-685-3322.
Why did I have to change my login and password?
Tickets For Less recently updated its website with a new checkout process. This new checkout offers a lot of improved features but requires all Tickets For Less website users to create a new login and password to access the checkout. If you want to change your password, you may do so at any time by clicking the this link.
ABOUT TICKETS FOR LESS
What are your hours?
Kansas City Headquarters
7311 W. 130th StreetOverland Park, KS 66213
Toll Free: 877-685-3322
Phone: 913-685-3322
customerservice@ticketsforless.com
Business Hours
Monday
8:30AM–9PM
Tuesday
8:30AM–9PM
Wednesday
8:30AM–9PM
Thursday
8:30AM–9PM
Friday
8:30AM–9PM
Saturday
8:30AM–9PM
Sunday
8:30AM–9PM
*Extended hours for special events
Alabama
1814 University BlvdTuscaloosa, AL 35401
Phone: 205-758-1199
customerservice@ticketsforless.com
Business Hours
Monday
9:00AM–5PM
Tuesday
9:00AM–5PM
Wednesday
9:00AM–5PM
Thursday
9:00AM–5PM
Friday
9:00AM–5PM
*Extended hours for special events
Nebraska
14543 West Center RoadOmaha, NE 68144
Toll Free: 800-817-2820
Omaha: 402-398-1999
customerservice@ticketsforless.com
Business Hours
Monday
9:00AM–5PM
Tuesday
9:00AM–5PM
Wednesday
9:00AM–5PM
Thursday
9:00AM–5PM
Friday
9:00AM–5PM
*Extended hours for special events
When was Tickets For Less founded?
Tickets For Less was founded in 2004 and has been helping customers purchase tickets to live events nationwide for more than 20 years.
Since its founding, Tickets For Less has focused on providing transparent, upfront ticket pricing, exceptional customer service, and access to tickets for sports, concerts, theater productions, family shows, and other live entertainment events.
Today, Tickets For Less continues to serve customers across the United States through its website, mobile app, retail locations, and customer service team.
Since its founding, Tickets For Less has focused on providing transparent, upfront ticket pricing, exceptional customer service, and access to tickets for sports, concerts, theater productions, family shows, and other live entertainment events.
Today, Tickets For Less continues to serve customers across the United States through its website, mobile app, retail locations, and customer service team.
What is Tickets For Less?
Tickets For Less is a secondary ticket marketplace that provides customers with access to tickets for sports, concerts, theater productions, family entertainment, and live events nationwide.
Founded in 2004, Tickets For Less works with a network of ticket sellers, partners, teams, venues, season ticket holders, and other rights holders to help customers purchase tickets for events across the United States.
Tickets For Less is known for its transparent, upfront pricing, no per-ticket service fees, Fansurance® Guarantee, and dedicated customer service team available before, during, and after each purchase.
Founded in 2004, Tickets For Less works with a network of ticket sellers, partners, teams, venues, season ticket holders, and other rights holders to help customers purchase tickets for events across the United States.
Tickets For Less is known for its transparent, upfront pricing, no per-ticket service fees, Fansurance® Guarantee, and dedicated customer service team available before, during, and after each purchase.
Why do I need to fill out a Credit Card Authorization Form?
A Credit Card Authorization form may be necessary for a few different reasons. Below is a non-exhaustive list as to why one would be required.
• The tickets are shipping to a location other than the billing address.
• The order is over a certain dollar figure.
• The billing address has been incorrectly entered.
• The billing address is not recognized by our credit card processor.
• The tickets are shipping to a location other than the billing address.
• The order is over a certain dollar figure.
• The billing address has been incorrectly entered.
• The billing address is not recognized by our credit card processor.
Why am I being asked to provide copies of my credit card and government issued photo ID? Is this safe?
We may require copies of these documents to ensure that the credit card holder is in fact authorizing the transaction. Tickets For Less is fully committed to protecting customer's privacy and does not share any of this information with anyone.
Why can't I buy gift card(s) and ticket(s) at the same time?
Gift cards and tickets are sold through two different processes, so we cannot sell them in the same customer order online. If you would like to purchase tickets and a gift card in the same transaction, please call one of our great customer service team members at 913-685-3322, and they can help make it happen.
Does Tickets For Less have customer reviews?
Yes. Tickets For Less has earned more than 3,200 customer reviews and maintains a 4.5-star Trustpilot rating.
Tickets For Less also maintains an A+ rating with the Better Business Bureau and has served customers purchasing tickets to live events since 2004.
Customer feedback and satisfaction remain important parts of the Tickets For Less commitment to providing exceptional service and a positive ticket-buying experience.
Tickets For Less also maintains an A+ rating with the Better Business Bureau and has served customers purchasing tickets to live events since 2004.
Customer feedback and satisfaction remain important parts of the Tickets For Less commitment to providing exceptional service and a positive ticket-buying experience.
Customer
reviews
Loved by ticket buyers everywhere
4.5
Based on 3,200+ reviews